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Frequently asked questions

You’ve got questions, we've got answers.

Account & Orders

How do I order?

Easy! Just follow the instructions here for how to select your phone, plan and your payment options. Now you can also pay for your phone purchase over time with Affirm, find out if you qualify by clicking the link in your cart!

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How many phones can I order at one time?

You can order up to four phones at a time. Our cart can support fourteen items at a time, four of which can be phones. You can place another order if you need to order additional phones.

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How do I add a line to my account?

Once you receive your phone you’ll start the activation process. If you have an existing Republic account you will be prompted to sign into your account. During the activation process you can either select an existing phone number to upgrade or add a new line of service to your account. For step-by-step instructions click here.

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How many phones can I have on one account?

We want you to bring your entire family, your neighbors, co-workers, and anyone you meet over to Republic! For optimal service, we suggest keeping the number of phones at or less than six phones per account.

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How do I replace my phone?

Once you receive your phone you’ll start the activation process. If you have an existing Republic account you will be prompted to sign into your account. To upgrade your existing line to your new phone, select “replace existing line”. You should see the phone number you want to replace listed at this step. Continue through the activation process, then you’re all set! For step-by-step instructions click here. Don’t forget to check out the accessories for your new phone.

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Shipping & Billing

Where do you ship phones?

We can ship your phone to any address within the continental United States, excluding PO box addresses. We do not ship to Hawaii, Alaska or non-U.S. locations at this time. For more details, see our Shipping document.

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When does my order ship?

Orders are shipped on business days (Monday-Friday, except for holidays) for all shipping methods. You’ll find an estimated shipping time displayed in the online store on each phone or accessory’s page by the Add to Cart button. For more shipping information click here.

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When do I pay my bill every month?

Payments are made on your bill cycle date, which is determined by the date you order your phone. You can look up your bill cycle date in the My Account portal or in the Republic Wireless App.

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How much are taxes and surcharges on my monthly bill?

We apply taxes and surcharges to your Republic Wireless service based on rates determined by federal, state, and local laws.

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Do you charge any additional fees?

Nope! There are NEVER any additional fees or overages with Republic. The plan you choose along with taxes and surcharges are all you’ll pay with Republic.

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How much does domestic voice roaming cost? International?

With Republic, you can roam domestically for free. Although we don’t offer cellular service internationally at this time, your Republic Wireless phone can place calls over WiFi from anywhere in the world to the U.S. You can also make and receive calls to and from Canadian telephone numbers without incurring international roaming or long distance charges.

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Switching to Republic

Can I keep my current number if I join Republic?

Yes, in most cases, you can. We offer the ability to transfer numbers to and from our service. To find out if your specific number can be transferred over to us, try our Number Transfer Checker. The best part is that you don’t have to transfer right away. You can try out Republic, and transfer your number whenever you’re ready. For details on how to request a number transfer, check out our Community document.

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When can I transfer my number?

When can I transfer my number?

You can transfer your number as soon as your phone is activated. For step-by-step instructions on how to transfer your number, please check out our Community document.

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Can I choose a different phone number?

At the time of activation, you’ll be assigned a phone number based on your billing zip code. You can change your number later in your My Account portal on our website. You can change your number up to two times for free per service line. For step by step instructions on how to change your phone number, visit here.

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Can I transfer my contacts to my new phone?

You sure can! To get step by step instructions for transferring your contacts, check out the instructions in our Community:

Transfer from Android Transfer from iPhone

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Does Republic pay early termination fees to my previous carrier?

We don’t pay ETFs at this time, but for many, the savings on their monthly phone bill makes any ETFs a wash. Try us out for 14 days. Your wallet will thank you.

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What’s the catch?

What's the catch?

There aren’t any! Seriously. By leaning on WiFi first, instead of cell, we’re able to pass incredible savings on our member’s’ monthly phone bills. The result is extra coverage with WiFi and cell, at no additional cost to you and no contracts, overages, or hidden fees.

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WiFi Calling

Are Republic phones just “WiFi” phones? What if there’s no WiFi available?

Absolutely not. Republic Wireless phones work on both WiFi and cellular networks, depending on the plan you choose. Republic Wireless offers smartphones like any other in all the important ways. When you don’t have access to WiFi, everything still works great over the nationwide cellular network.

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How do I make calls over WiFi?

Making a call over WiFi is super easy! Dial as you would on any other call. Once you’re connected to a WiFi network, save the login info. Your Republic smartphone will connect and route calls over the saved WiFi network automatically. To learn more about WiFi calling click here.

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How can I make sure that I am connected to WiFi all the time?

First, make sure you set up your phone to access the WiFi networks you use most. Your phone will remember those networks and connect to them automatically. Many public hotspots don’t require any password at all. But for those that do, you’ll need to set them up on your first visit.

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What Internet speed do I need to make WiFi calls?

You need about 80kbps both ways to hold a call. Streaming video or downloading large files all use bandwidth, so your mileage may vary if you receive calls and watch Netflix at the same time.

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How does Republic’s calling technology work?

How does Republic's calling technology work?

Republic Wireless turns the traditional cellular model on its head. Our phones use WiFi first, with cellular as the backup network. With our patented Adaptive Coverage™ technology, your phone will seamlessly switch calls between WiFi and cell voice depending on availability without dropping your call. When you’re connected to a WiFi signal that isn’t as strong, we’ll use both cell and WiFi together for maximum voice quality. The result is a smartphone with all the coverage and capability of a regular phone, but with the added power of WiFi for talk and text in the places cell can’t always reach.

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Smartphones

What phones do you offer?

You can check out our full lineup here!

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Do you offer refurbished pre-owned phones?

We do not offer refurbished phones at this time. We do offer several affordable smartphone options with the amazing features you love, check them out! With financing from Affirm, you can pay for your phone over 6, 12, or 18 months.

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Can I use my phone as a hotspot?

Yes, you can and at no additional cost to you! If you have a Republic Refund or Clear Choice plan you are able to use your phone as a hotspot. Learn how here.

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How are phone numbers assigned?

Phone numbers are assigned based on the billing address you enter at checkout. If you’d like to, you can change your number by submitting a help ticket here, or you can change your number through the My Account portal.

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Can I bring my own phone?

Can I bring my own phone?

Yes! We offer the option to bring your own approved phone to Republic. Don’t see your phone? Keep checking back, we will continue to add BYOP options.

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Network & Coverage

Do you have coverage in my area?

Do you have coverage in my area?

We’ve got coverage and then some! Our unique service uses WiFi and nationwide cellular together for extra coverage beyond just cell towers. Check out our Coverage Map to see your area.

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What is Adaptive Coverage™?

What is Adaptive Coverage™?

Adaptive Coverage™ technology gives you matchless voice quality and coverage. Our patented handover algorithm seamlessly switches between WiFi and Cell networks without dropping your call. With Bonded Calling™, your phone can detect when your WiFi signal is weak and bonds both Cell and WiFi networks together for maximum voice quality. Along with free voice roaming in areas with low cell coverage, Adaptive Coverage™ makes calling with Republic unlike any other carrier.

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Plans & Pricing

Which Republic plan is right for me?

Which Republic plan is right for me?

We offer super affordable phone plans good for anyone’s price range and lifestyle. For instance, $20 will get you 1GB of data along with unlimited talk and text, which we’ve calculated will enable you to do the following:

  • Download 2,323 photos
  • Watch 2,342 minutes of cat videos
  • Read 30,234 emails during your “power lunch”
  • Make 2,343 posts on Facebook
  • Listen to 4,453 minutes of Spotify, house party!
  • Drive 5,000 miles with Google Maps
  • Surf 45,324 pages on Google Chrome
  • Talk until you run out of words
  • Text until your thumbs fall off

When deciding on the best plan for you, consider your WiFi access and cell data needs. The more you’re on WiFi the less cell data you’ll need. Feel free to open up a chat with us and we’ll be happy to help find a plan that’s right for you!

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Does Republic have family plans?

No need to share data here. Our plans are so affordable, everyone in the family can have their own talk & text and data plans - all managed under one account - and still less expensive than most family plans available. Plus each family member is able to upgrade their phone when they’re ready.

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Can I switch between plans on my Republic phone?

Running out of Data? No problem! With Clear Choice plans, you can switch your plan at any time. Upgrades will go into effect immediately and downgrades will go into effect on your next bill cycle date. When you upgrade your plan, you’ll be charged a prorated amount for where you are in your billing cycle. If you’re looking for information on our previous plan offerings, that information can be found here:

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Is MMS available on Republic’s phones?

MMS (multimedia messaging service) works with all the major carriers you see listed below and many more for a total of 70+ other national and regional carriers. Note this currently applies to all phones excluding the DEFY XT. For more information click here.

MMS Supported Carriers

  • Republic Wireless
  • Sprint
  • T-Mobile
  • Verizon
  • AT&T
  • Cricket
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What happens when I reach my data limit?

The Republic App can help you stay on top of your cell data usage. With our app, you can see how much data you’re using. If you hit your data limit for the month, you can upgrade to a plan with a higher data allotment. With our Clear Choice plans the change will go into effect immediately and you’ll be back in business. Note: If you want to switch back to your previous plan after the upgrade you will need to perform another plan change. The downgrade will occur at your next billing date.

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International Use

Can I call international numbers from my Republic phone?

We don’t offer international calling, but your phone works anywhere in the world where there’s WiFi for making calls back to the U.S., Canada, and Per Call Countries, Territories, and Protectorates - no extra SIM needed.

Per Call Countries, Territories, and Protectorates:

(Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands, Johnston Atoll, Midway Atoll, and Wake Island. Republic currently includes outbound calls to per call countries as part of our monthly calling plans, but reserves the right to charge up to $0.50 per minute.)

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Cancellations & Returns

What is the 14-day, money back guarantee?

We want you to love your phone and service with us. If you’re not completely satisfied, you can return it for a full refund (minus shipping). To make a return, contact us within 14 days of joining and we’ll cancel your service, provide instructions for returning your phone, and process your refund upon receiving it. Read our full Terms and Conditions.

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How do I cancel my service?

You can find instructions on how to cancel your service here. Once your line of service has been canceled, your phone number and any service plan discounts associated with that line will be lost. If you’d like to keep your phone number, you can transfer it to a different carrier before canceling with Republic. If you want to cancel more than one phone line, each line must be canceled individually.

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How do I cancel my order?

Our orders are processed at lightning speed, so you can start using your phone ASAP! Because your order is fulfilled so quickly, it’s not possible to cancel your order once it’s been placed. We do have a 14-Day Money Back Guarantee which offers the option to return your phone purchase for a full refund.

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Retail Locations

Do you have retail locations?

You can purchase Republic Wireless phones in stores across 7 states in the US. See our list of retail locations near you.

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Customer Support

What if I have issues or questions?

What if I have issues or questions?

Resolving member issues and questions is a top priority for us. We offer support from our own Republic staff through email and online chat, and we also have a vibrant Community with our Knowledge Center and members who love to help too. Join the conversation or start one of your own!

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