Frequently asked questions

You’ve got questions, we've got answers.

Account & Orders

How do I order?

Easy! Just follow the instructions here for how to select your phone, plan and your payment options.

How many phones can I order at one time?

You can order up to four phones at a time. Our cart can support ten items at a time, four of which can be phones. You can place another order if you need to order additional phones.

How do I add a line to my account?

If you’re planning on adding a new line of service to your account for a friend or family member, you can do so at checkout. In your shopping cart, you’ll see your purchases in a list, just click the “Add a new line of service” button and you’re all set! For step-by-step instructions click here.

How many phones can I have on one account?

For optimal service, we suggest keeping the number of phones at or less than six phones per account.

How do I replace my phone?

If you want to upgrade or replace an existing line of service on your account, you can do so at checkout. In your shopping cart, you’ll see your purchases in a list, just click the “Replace existing Republic phone” button and you’re all set! For step-by-step instructions click here.

Shipping & Billing

Where do you ship?

We can ship your phone to any address within the continental United States, excluding PO box addresses. We don’t ship to Hawaii, Alaska or non-U.S. locations at this time. For more details, see our Shipping document.

When does my order ship?

Orders are shipped on business days (Monday-Friday, except for holidays) for all shipping methods. You’ll find an estimated shipping time displayed in the online store on each phone or accessory’s page by the Add to Cart button. For more shipping information click here.

When do I pay my bill every month?

Payments are made on your bill cycle date, which is determined by the date you activate your phone. You can look up your bill cycle date in the My Account portal or in the Republic Wireless App.

How much are taxes and surcharges on my monthly bill?

We apply taxes and surcharges to your Republic Wireless service based on rates determined by federal, state, and local laws.

Do you charge any additional fees?

Nope! We don’t charge any additional fees or overages. The plan you choose along with taxes and surcharges are all you’ll pay with Republic.

How much does domestic voice roaming cost? International?

Domestic voice roaming is included. Although we don’t offer cellular service internationally at this time, your Republic Wireless phone can place calls over WiFi from almost anywhere in the world to the U.S. You can also make and receive calls to and from Canadian telephone numbers without incurring international roaming or long distance charges.

Switching to Republic

Can I keep my current number if I join Republic?

Yes, in most cases, you can. We offer the ability to transfer numbers to and from our service. To find out if your specific number can be transferred over to us, try our Number Transfer Checker. The best part is that you don’t have to transfer right away. You can try out Republic, and transfer your number whenever you’re ready. For details on how to request a number transfer, check out our Community document.

When can I transfer my number?

When can I transfer my number?

You can transfer your number as soon as your phone is activated. Make sure you check out the tutorial on number transfers. Also, be sure to check with your current carrier for information on their transfer out process. For step-by-step instructions on how to transfer your number, please check out our Community document.

Can I choose a different phone number?

At the time of activation, you’ll be assigned a phone number based on your billing zip code. You can change that number later in your My Account portal. You can change your number up to two times for free per service line. We have step by step instructions on how to change your phone number.

How do I transfer my contacts to my new phone?

To get step by step instructions for transferring your contacts, check out the instructions in our Community:

Transfer from Android Transfer from iPhone

Does Republic pay early termination fees to my previous carrier?

We don’t pay ETFs at this time, but for many, the savings on their monthly phone bill makes any ETFs a wash. Try us out for 14 days. We’re sure you’ll love it and your wallet will thank you.

What's the catch?

What's the catch?

There aren’t any! Seriously. What you gain with Republic Wireless is service that uses the best of WiFi and Cell networks without disrupting the natural way you use your phone. By leaning on WiFi for talk and text, it saves us money, which we pass straight on to you. It’s how we’re able to have such low cost bills. And, with our Adaptive Coverage™ technology, you’ll experience voice quality that is unparalleled. The best part is, you get all of this at no additional cost to you. Our affordable month to month plans offer all the features you love with no overages or hidden fees.

WiFi Calling

Are Republic phones just "WiFi" phones? What if there's no WiFi available?

Absolutely not. Republic Wireless phones work on both WiFi and cellular, depending on the plan you choose. Republic Wireless offers smartphones like any other in all the important ways. When you don’t have access to WiFi, everything still works great over the nationwide cellular network. The difference between Republic’s smartphones and the ones you’d buy through another carrier is that our phones are optimized to use the WiFi all around you. For example, when you’re on WiFi, just dial, and your call is connected through the Internet – fast, clear, and low cost. With our patented Adaptive Coverage™ technology, your phone will seamlessly switch calls between WiFi and cell voice depending on availability without dropping your call. When you’re connected to a WiFi signal that isn’t as strong, we’ll bond both cell and WiFi together for maximum voice quality. Learn more about Adaptive Coverage.

How do I make calls over WiFi?

Dial as you would on any other call. Once you’re set up for a WiFi network and you save your credentials, your Republic smartphone connects and routes calls over that WiFi network automatically. To learn more about WiFi calling.

How can I make sure that I am connected to WiFi all the time?

First, make sure you set up your phone to access the WiFi networks you frequent. Your phone will remember those networks and connect to them automatically. Many public hotspots don’t require any password at all. But for those that do, you’ll need to set them up on your first visit.

What internet speed do I need to make WiFi calls?

You need about 80kbps both ways to hold a call. The more bandwidth the better for improved call quality. Don’t forget that streaming video or downloading large files all use bandwidth, so your mileage may vary if you receive calls and watch Netflix at the same time.

How does Republic's Calling technology work?

How does Republic's Calling technology work?

Republic Wireless turns the traditional cellular model on its head. Our phones use WiFi first, with cellular as the backup network. With our patented Adaptive Coverage™ technology, your phone will seamlessly switch calls between WiFi and cell voice depending on availability without dropping your call. When you’re connected to a WiFi signal that isn’t as strong, we’ll use both cell and WiFi together for maximum voice quality. The result is a smartphone with all the coverage and capability of a regular phone, but with the added power of WiFi for talk and text in the places cell can’t always reach.

Smartphones

What phones do you offer?

You can check out our full lineup here!

Do you offer refurbished phones?

We don’t offer refurbished phones at this time. We do offer several affordable smartphone options with the amazing features you love, check them out!

Can I use my phone as a hotspot?

Yes! If you have a Refund or Clear Choice plan you are able to use your phone as a hotspot.

How are phone numbers assigned?

Phone numbers are assigned based on the billing address you enter at checkout.

Can I bring my own phone?

Can I bring my own phone?

Yes! We offer the option to bring your own approved phone. See our list of phones you can bring.

Network & Coverage

Do you have coverage in my area?

Do you have coverage in my area?

Check out our handy dandy Republic cell coverage map, to see coverage in your area.

What is Adaptive Coverage™?

What is Adaptive Coverage™?

Adaptive Coverage™ technology gives you matchless voice quality and coverage. Our patented handover algorithm seamlessly switches between WiFi and Cell networks without dropping your call. With Bonded Calling™, your phone can detect when your WiFi signal is weak and bonds both Cell and WiFi networks together for maximum voice quality. Along with free voice roaming in areas with low cell coverage, Adaptive Coverage™ makes calling with Republic unlike any other carrier.

Plans & Pricing

Which Republic plan is right for me?

Which Republic plan is right for me?

We offer super affordable phone plans good for anyone’s price range and lifestyle. For instance, $20 will get you 1GB of data along with unlimited talk and text, which we’ve calculated will enable you to do the following:

  • Download 2,323 photos
  • Watch 2,342 minutes of cat videos
  • Read 30,234 emails during your “power lunch”
  • Make 2,343 posts on Facebook
  • Listen to 4,453 minutes of Spotify, house party!
  • Drive 5,00 miles with Google Maps
  • Surf 45,324 pages on Google Chrome
  • Talk until you run out of words
  • Text until your thumbs fall off

When deciding on the best plan for you, consider your WiFi access and cell data needs. Feel free to open up a chat with us and we’ll be happy to help find a plan that’s right for you!

Does Republic have family plans?

No need to share data here. Our plans are so affordable, everyone in the family can have their own plan, data, phone upgrade - all managed under one account - and still less expensive than most family plans available.

Can I switch between plans on my Republic phone?

With Clear Choice plans, you can switch your plan at any time. Upgrades will go into effect immediately and downgrades will go into effect on your next bill cycle date. When you upgrade your plan, you’ll be charged a prorated amount for where you are in your billing cycle. If you’re looking for information on our previous plan offerings, that information can be found here.

Is MMS available on Republic's phones?

MMS (multimedia messaging service) works with all the major carriers and many more for a total of 70+ other national and regional carriers. Note this currently applies to all phones excluding the DEFY XT.

What happens when I reach my data limit?

The Republic App can help you stay on top of your cell data usage. With our app, you can see how much data you’re using. If you hit your data limit for the month, you can upgrade to a plan with a higher data allotment. With our Clear Choice plans the change will go into effect immediately and you’ll be back in business. Note: If you want to switch back to your previous plan after the upgrade you will need to perform another plan change. The downgrade will occur at your next billing date.

International Use

Can I call International numbers from my Republic phone?

We don’t offer international calling, but your phone works anywhere in the world where there’s WiFi for making calls back to the U.S. and Canada -no extra SIM needed. You can also make calls to Per Call Countries, Territories, and Protectorates:

(Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands, Johnston Atoll, Midway Atoll, and Wake Island. Republic currently includes outbound calls to per call countries as part of our monthly calling plans, but reserves the right to charge up to $0.50 per minute.)

Cancellations & Returns

What is the 14-day, money back guarantee?

We want you to love your phone and service with us. If you’re not completely satisfied, you can return it for a full refund (minus shipping). To make a return, contact us within 14 days of joining and we’ll cancel your service, provide instructions for returning your phone, and process your refund upon receiving it. Terms and Conditions apply.

How do I cancel my service?

You can find instructions on how to cancel your service here. Once your line of service has been canceled, your phone number and any service plan discounts associated with that line will be lost. If you’d like to keep your phone number, you can transfer it to a different carrier before canceling with Republic. If you want to cancel more than one phone line, each line must be canceled individually.

How do I cancel my order?

Our orders are processed at lightening speed, so you can start using your phone ASAP! Because your order is fulfilled so quickly, it’s not possible to cancel your order once it’s been placed. We do have a 14-Day Money Back Guarantee which offers the option to return your phone purchase for a full refund.

Retail Locations

Do you have retail locations?

You can purchase Republic Wireless phones in stores across 7 states in the US. See our list of retail locations near you.

Customer Support

What if I have issues or questions?

What if I have issues or questions?

Resolving member issues and questions is a top priority for us. We offer support from our own Republic staff through email and online chat, and we also have a vibrant Community with our Knowledge Center and members who love to help too. Join the conversation or start one of your own!