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What can we help you with?

Select the topic that describes your issue.

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How does this issue make you feel?

Hey there! We’re curious… how do you feel about this issue?





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Which order do you need help with?

Please make a selection below

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s {{ invoice.status }} New Purchase (Backordered)

Total

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Items

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Sub Total

Show Hide Taxes

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Fetching Orders
😐 I don't see my order listed here.
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What is wrong with this order?

Tell us what you’d like to do with this order

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Change what I ordered

Select everything you’d like to change

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Change my shipping address

Where would you like your order delivered?

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Understand charges

What would you like more information about

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Cancel order

Your order is already on its way

Your order is currently backordered.

No order selected.

Since orders are filled so quickly, it's not possible to cancel it once it's been placed. Once your order arrives, you can return it for a refund by generating and printing a return label from My Account. For more information, please read our Return and Replacement Policy. View Policy

If you would like to cancel your order, you can do so in My Account. If you want to change your order, you will need to cancel your current order and place a new order through the store. Take me to Cancel order

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Tell us what’s going on

Please describe the issue you’re experiencing in as much detail as you can.

Recent Order <h3>Tell us what's going on</h3> Ticket Submission Form

Please don't include any sensitive information (credit card numbers, social security numbers, passwords, etc.).

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Review help request

Please review your help request. Is there anything else you would like to tell us?

I have an issue with my order.

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Recent Order <h3>Review help request</h3> Ticket Submission Form

Please don't include any sensitive information (credit card numbers, social security numbers, passwords, etc.).

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Help's on its way, {{ userContext.user.first_name }}!

We know this is important to you and that it's time sensitive.

One of our Help team members will send you an email as quickly as possible.

Your Ticket Number is {{ help.confirmation }}

Go to Help
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How does this issue make you feel?

Hey there! We’re curious… how do you feel about this issue?





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What help do you need with your activation & setup?

I want to keep my current number Switch Republic phones, transfer from another provider Choose one
=
I want to change my number I want a different phone number Choose one
=
<

Did you know?

Our Help Center is a great source of information. Check out the article below for more info.

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Which number?

Select the phone number you want to replace

You currently do not have any active phones.

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{{ line.user.first }} {{ line.user.last }}'s phone

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😐
I don't see it listed here
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Which number?

Select the phone number you want to change.

You currently do not have any active phones.

{{ line.user.first|limitTo:1 }}

{{ line.user.first }} {{ line.user.last }}'s phone

{{ sku.name }}

{{ line.number|phonepretty }}

😐
I don't see it listed here
<

Which number?

Select the phone number you’d like to move.

You currently do not have any active phones.

{{ line.user.first|limitTo:1 }}

{{ line.user.first }} {{ line.user.last }}'s phone

{{ sku.name }}

{{ line.number|phonepretty }}

😐
I don't see it listed here
<

Did you know?

Our Help Center is a great source of information. Check out the article below for more info.

<

Tell us what’s going on

Please describe the issue you’re experiencing in as much detail as you can.

Activation & Setup <h3>Tell us what's going on</h3> Ticket Submission Form

Please don't include any sensitive information (credit card numbers, social security numbers, passwords, etc.).

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Did you know?

You can transfer your number from another provider in your account portal. Click the link below to complete this simple 4 step process.

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Did you know?

You can change your number in your account portal. Click the link below to complete this simple 4 step process.

<

Review help request

Please review your help request. Is there anything else you would like to tell us?

I need help with activation & setup.

{{ choice.response }}.
Activation & Setup <h3>Review help request</h3> Ticket Submission Form

Please don't include any sensitive information (credit card numbers, social security numbers, passwords, etc.).

{{ fieldError.message }}

{{ attachment.attachError }}

Help's on its way, {{ userContext.user.first_name }}!

We know this is important to you and that it's time sensitive.

One of our Help team members will send you an email as quickly as possible.

Your Ticket Number is {{ help.confirmation }}

Go to Help
<

How are you feeling about your phone issue?





What is your skill level with technology?




<

What help do you need with your phone?

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Which phone?

Select the phone that’s having calling issues

You currently do not have any active phones.

{{ line.user.first|limitTo:1 }}

{{ line.user.first }} {{ line.user.last }}'s phone

{{ sku.name }}

{{ line.number|phonepretty }}

😐
I don't see it listed here
<

Which phone?

Select the phone that’s having texting issues

You currently do not have any active phones.

{{ line.user.first|limitTo:1 }}

{{ line.user.first }} {{ line.user.last }}'s phone

{{ sku.name }}

{{ line.number|phonepretty }}

😐
I don't see it listed here
<

Which phone?

Select the phone that’s physically damaged

You currently do not have any active phones.

{{ line.user.first|limitTo:1 }}

{{ line.user.first }} {{ line.user.last }}'s phone

{{ sku.name }}

{{ line.number|phonepretty }}

😐
I don't see it listed here
<

Which phone?

Select the phone that you’re having issues with

You currently do not have any active phones.

{{ line.user.first|limitTo:1 }}

{{ line.user.first }} {{ line.user.last }}'s phone

{{ sku.name }}

{{ line.number|phonepretty }}

😐
I don't see it listed here
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What are you experiencing?

Check all that apply:

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What are you experiencing?

Check all that apply:

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What about your phone is damaged?

Check all that apply:

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What are you experiencing?

Check all that apply:

<

When did you start experiencing this issue?

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When did you start experiencing this issue?

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Since you're a pro with technology...

Here are a couple of things you can try before submitting your request:

Since you're experienced with technology...

Here are a couple of things you can try before submitting your request:

You've told us you're a beginner with technology, but if you're feeling brave...

Here are a couple of things you can try before submitting your request:

Here are a couple of things you can try before submitting your request:

1
Restart your phone

Turn your phone off and back on - this helps to reset connections

2
Refresh the Republic Wireless Activation

This solves most calling issues

<

Since you're a pro with technology...

Here are a couple of things you can try before submitting your request:

Since you're experienced with technology...

Here are a couple of things you can try before submitting your request:

You've told us you're a beginner with technology, but if you're feeling brave...

Here are a couple of things you can try before submitting your request:

Here are a couple of things you can try before submitting your request:

1
Restart your phone

Turn your phone off and back on - this helps to reset connections

2
Refresh the Republic Wireless Activation

This solves most calling issues

<

Review help request

Please review your help request. Is there anything else you would like to tell us?

I have an issue with using my phone.

{{ choice.response }}.
Using My Phone <h3>Review help request</h3> Ticket Submission Form

Please don't include any sensitive information (credit card numbers, social security numbers, passwords, etc.).

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Help's on its way, {{ userContext.user.first_name }}!

We know this is important to you and that it's time sensitive.

One of our Help team members will send you an email as quickly as possible.

Your Ticket Number is {{ help.confirmation }}

Go to Help
<

How does this issue make you feel?

Hey there! We’re curious… how do you feel about this issue?





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What kind of billing issue do you need help with?

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Which charge?

Select the charge you have questions about.

c

{{ invoice.date|date }} {{ invoice.date|date:'shortTime' }}

s Monthly Service Charge New Purchase Service Refund Account Credit Data Purchase Invoice (Backordered)

Total

${{ invoice.grand|dollars:true }}

Items

#{{ invoice.invoice_number }}


{{ sku.name }} {{ item.measure }} GB

${{ item.charge|dollars:true }} ${{ item.grand|dollars:true }}

{{ tax.name }}

${{ tax.charge|dollars:true }}

Sub Total

Show Hide Taxes

${{ line.subtotal|dollars:true }}

😐 I don't see my invoice listed here.
<

Did you know?

You can update your payment information in your account portal. Click the link below to complete this simple process.

<

Tell us what’s going on

Please describe the issue you’re experiencing in as much detail as you can.

Billing <h3>Tell us what's going on</h3> Ticket Submission Form

Please don't include any sensitive information (credit card numbers, social security numbers, passwords, etc.).

{{ fieldError.message }}

{{ attachment.attachError }}

<

Understand charges

What would you like to know about these charges?

<

Review help request

Please review your help request. Is there anything else you would like to tell us?

I have an issue with billing.

{{ choice.response }}.
Billing <h3>Review help request</h3> Ticket Submission Form

Please don't include any sensitive information (credit card numbers, social security numbers, passwords, etc.).

{{ fieldError.message }}

{{ attachment.attachError }}

Help's on its way, {{ userContext.user.first_name }}!

We know this is important to you and that it's time sensitive.

One of our Help team members will send you an email as quickly as possible.

Your Ticket Number is {{ help.confirmation }}

Go to Help
<

How does this issue make you feel?

Hey there! We’re curious… how do you feel about this issue?





<

What help do you need with your account?

I want to manage my account Account number, PIN number, assign users Choose one
=
Data usage and plan questions Change plans, add data, etc. Choose one
=
<

Which phone?

Select the phone you want to update the emergency address on

You currently do not have any active phones.

{{ line.user.first|limitTo:1 }}

{{ line.user.first }} {{ line.user.last }}'s phone

{{ sku.name }}

{{ line.number|phonepretty }}

😐
I don't see it listed here
<

Which phone?

Select the phone you want to assign a user to

You currently do not have any active phones.

{{ line.user.first|limitTo:1 }}

{{ line.user.first }} {{ line.user.last }}'s phone

{{ sku.name }}

{{ line.number|phonepretty }}

😐
I don't see it listed here
<

Which phone?

Select the phone you want to cancel

You currently do not have any active phones.

{{ line.user.first|limitTo:1 }}

{{ line.user.first }} {{ line.user.last }}'s phone

{{ sku.name }}

{{ line.number|phonepretty }}

😐
I don't see it listed here
<

That’s easy…

You’re account number is just the 10-digit phone number of the account owner.

<

Did you know?

You can set up your PIN in your account portal. We use this to verify personal/transactional information. Click the link below to complete the process.

<

Did you know?

Our Help Center is a great source of information. Check out the article below for more info.

<

Did you know?

Our Help Center is a great source of information. Check out the article below for more info.

<

Did you know?

Our Help Center is a great source of information. Check out the article below for more info.

<

Did you know?

Our Help Center is a great source of information. Check out the article below for more info.

<

Tell us what’s going on

Please describe the issue you’re experiencing in as much detail as you can.

My Account <h3>Tell us what's going on</h3> Ticket Submission Form

Please don't include any sensitive information (credit card numbers, social security numbers, passwords, etc.).

{{ fieldError.message }}

{{ attachment.attachError }}

<

Did you know?

You can update your E911 address in your account portal. First responders use this to help locate you in case of an emergency. Click the link below to complete the process.

<

Did you know?

You can assign a user in your account portal. This gives them the ability to manage certain aspects of their service line. Click the link below to complete the process.

<

We’ve failed you… 😫

You can complete this process in your account portal.

Please note: If you cancel your service before switching to another carrier, you may lose your number.

<

Review help request

Please review your help request. Is there anything else you would like to tell us?

I have an issue with my account.

{{ choice.response }}.
My Account <h3>Review help request</h3> Ticket Submission Form

Please don't include any sensitive information (credit card numbers, social security numbers, passwords, etc.).

{{ fieldError.message }}

{{ attachment.attachError }}

Help's on its way, {{ userContext.user.first_name }}!

We know this is important to you and that it's time sensitive.

One of our Help team members will send you an email as quickly as possible.

Your Ticket Number is {{ help.confirmation }}

Go to Help
<

How does this issue make you feel?

Hey there! We’re curious… how do you feel about this issue?





<

Tell us what’s going on

Please describe the issue you’re experiencing in as much detail as you can.

Anywhere App <h3>Tell us what's going on</h3> Ticket Submission Form

Please don't include any sensitive information (credit card numbers, social security numbers, passwords, etc.).

{{ fieldError.message }}

{{ attachment.attachError }}

Help's on its way, {{ userContext.user.first_name }}!

We know this is important to you and that it's time sensitive.

One of our Help team members will send you an email as quickly as possible.

Your Ticket Number is {{ help.confirmation }}

Go to Help
<

Which phone?

Select the phone that is lost or stolen.

You currently do not have any active phones.

{{ line.user.first|limitTo:1 }}

{{ line.user.first }} {{ line.user.last }}'s phone

{{ sku.name }}

{{ line.number|phonepretty }}

😐
I don't see it listed here
<

Losing a phone stinks… 😫

We’re sorry you’re going through this really bad experience. Hang tight while we get you in touch with a Help team member.

It’s important you don’t cancel your service while we get you help. We don’t want you to also lose your phone number!

<

Review help request

Please review your help request. Is there anything else you would like to tell us?

My phone is lost or stolen.

{{ choice.response }}.
Lost/Stolen Phone <h3>Review help request</h3> Ticket Submission Form

Please don't include any sensitive information (credit card numbers, social security numbers, passwords, etc.).

{{ fieldError.message }}

{{ attachment.attachError }}

Help's on its way, {{ userContext.user.first_name }}!

We know this is important to you and that it's time sensitive.

One of our Help team members will send you an email as quickly as possible.

Your Ticket Number is {{ help.confirmation }}

Go to Help
<

How does this issue make you feel?

Hey there! We’re curious… how do you feel about this issue?





<

Tell us what’s going on

Please describe the issue you’re experiencing in as much detail as you can.

Other <h3>Tell us what's going on</h3> Ticket Submission Form

{{ fieldError.message }}

Please don't include any sensitive information (credit card numbers, social security numbers, passwords, etc.).

{{ fieldError.message }}

{{ attachment.attachError }}

Help's on its way, {{ userContext.user.first_name }}!

We know this is important to you and that it's time sensitive.

One of our Help team members will send you an email as quickly as possible.

Your Ticket Number is {{ help.confirmation }}

Go to Help

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This will help us to better assist you by providing us with your account specific information.

Our website, member account portal, and help portal are currently down for maintenance.

We expect to be back in a couple of hours. Thank you for your patience. If you are in need of support you can email us at help@republicwireless.com.

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